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Consumer Affairs Victoria Online Scams Project

Consumer Affairs Victoria Online Scams Project

Scams Benchmarking Survey

Consumer Affairs Victoria is calling older Victorians to complete a short survey about online scams. The aim of the survey is to gain an in-depth understanding of the level of online scam awareness among people aged 60 and over.

Australian Competition and Consumer Commission (ACCC) statistics show Australians lost more than $229 million to scams in 2015, with a 38 per cent year on year increase in reports in the 65 years and over category. Survey results will help Consumer Affairs Victoria work out the best ways to inform older Victorians about how to recognise and avoid scams.

If you are over 60 years of age and have a spare 10 minutes, please use this link to begin the survey: https://www.consumer.vic.gov.au/scamsquiz

Scams Stories

Are you 60 years or older and have you experienced an online scam? Consumer Affairs Victoria is looking for volunteers to share their scam story as part of an education campaign to help older Victorians better identify and avoid online scams.

If you would like to share your story, are in the inner Melbourne metropolitan area and available during business hours, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Scams Information Sessions at Brimbank Libraries
Many older Victorians are attractive targets for scammers, because they often own substantial assets and have access to life savings and superannuation.Older Victorians are also the fastest growing online user group in the country. Many go online to keep in touch with children, family and friends, to correspond via email, watch YouTube videos or catch-up TV.

Consumer Affairs Victoria will be holding information sessions at Brimbank Libraries in June. These sessions will cover what to look out for, how to protect yourself and answer any questions you may have. The sessions are free and all are welcome. Bookings are essential, book below or in person at any Brimbank Library.

Book here St Albans: Tuesday 20 June, 11am
Book here Sydenham: Thursday 22 June, 1pm
Book here Deer Park: Tuesday 27 June, 11am
Book here Sunshine: Thursday 29 June, 11am

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